Highlights of mechanicsbank.com

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Frequently Asked Questions

Q: When did the redesigned website go live?

A: Wednesday, February 11, 2009.

Q: Do I need to change my saved bookmarks?

A: Yes. The new website can be accessed using www.mechanicsbank.com. You should set your browser's bookmarks (or your online banking bookmarks) to our home page to ensure you are on our website. Though the link for www.mechbank.com will continue to work, this may not be the case in the future.

Online Tip: On every page of the new website, there is a button that says '+ Share'. If you click on this button, you have the ability to add that particular page as a favorite (creating a bookmark), email a link of that page to yourself or someone else, or add this web page as a link in your favorite online bookmarking or social website.

Q: Is my access to online banking changing?

A: Functionally, there are some changes. Your user names and passwords to access online banking are not changing for any online service. Where you login on the website is changing.

On the new website home page, you will find all of the online banking services under "Log In To Your Accounts" from any page

Please try out the new online banking login area with your existing login credentials. If you have any questions, or have problems logging in, please call us at 800-797-6324 or visit Online Services.

Q: Is the new site secure?

A: Mechanics Bank views the security of your personal information online as a top priority. When you login to any Online Banking application from our home page or other areas of our website, your Access ID and Password are secure. When you access your account and perform transactions, we use 128-bit Secure Sockets Layer (SSL) encryption technology—the most widely used method of securing internet transactions available today. That means only Mechanics Bank has access to your Access ID and Password. Whenever you login to Online Banking from our website, be confident that your information will be protected by the highest security measures. To learn more about how to protect yourself online, read this or review our privacy policy to see what information we collect online.

Q: Will we be receiving any additional communication about these changes?

A: The majority of our clients will be receiving a statement insert this quarter to tell them about these site changes. Additional messages will be put on the website before and after the changes are made.

Q: How do I ask a question or comment about the website content or online services, or what if I have problems accessing online banking?

A: To provide feedback on the new website and online banking changes, please forward your comments to feedback@mechbank.com.

If you have problems accessing any online banking application, please call our Customer Service at 800-797-6324 or email info@mechbank.com.

For more information, please visit our Help or Contact Us sections.

Provide Feedback On Website

As we continue to work on our online services, we would like to hear what suggestions or improvements you have in mind. Please contact us or send an email to feedback@mechbank.com.

www.mechanicsbank.com